Knowledgebase
The solution for error "14016: The license file installed to the machine hosting Appeon Server allows only %1 CPU(s), but %2 CPUs are detected."
Posted by Katty Luo on 12 April 2016 02:22 PM

Phenomenon: Run into the issue  "14016: The license file installed to the machine hosting Appeon Server allows only %1 CPU(s), but %2 CPUs are detected" after applying the license file.

Cause: The CPU number on the machine exeeds the maximum allowed number in the license file.

Solution: Please provide us the following information to fix this issue.

  1. Click the Activate button to generate the license.activation.bin file and send it to us.
  2. Provide us the license.appeon file you are currently using.
  3. Provide us the screenshot of the Licensing page.
  4. Provide us the appeonserver.log and appeonerror.log files, here is the article stating how to generate the log files: http://support.appeon.com/index.php?/Knowledgebase/Article/View/50/11/what-you-can-provide-to-us-for-further-debugging-when-you-run-into-the-appeon-server-related-issues
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