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Solution for “Setup is about to terminate. Failed to validate license. Please contact license@appeon.com for help.”
Posted by Nico Wang on 10 March 2016 01:33 PM

Symptoms: The error "Setup is about to terminate. Failed to validate license. Please contact license@appeon.com for help." as shown below may occur during upgrading your Appeon to a higher version or build.

 

Cause: It's probably caused by that the support plan included in the license expired already.

Solution: Firstly please make sure the user has full permission on the folder "C:\inetpub\wwwroot".

Please follow the below steps to get the support renewed and pick up the upgrade.

Step 1: Contact ibd@appeon.com to renew the support.

Step 2: Either click the Renew Support button on the AEM Support page (AEM > Server > Product Activation > Support) to generate a support bin file or click the Activate or Upgrade License on the AEM Licensing page (AEM > Server > Product Activation > Licensing) to generate an activation bin file.

Step 3: Send the generated bin file to license@appeon.com to get a new license with the updated support date.

Step 4: Apply the new license into the AEM.

Step 5: Try the upgrade again.

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