Phenomenon: When you click the Generate Activation Request button to generate the bin file it runs into the following error.

Cause: The region date formats set on the machine cannot be recognized.

Solution:

Step1- Open the Region and Language window from the machine that the Appeon server is installed and use the date format MM/dd/yyyy and apply it. After that, please skip step2 and jump to step3. If this issue isn’t resolved then please perform step 2.

Step2- Please go to %Appeon home%\AEM\Web.config (e.g. C:\inetpub\wwwroot\appeon\AEM\Web.config) and open the configuration file, and then change <globalization requestEncoding="utf-8" responseEncoding="utf-8" uiCulture="auto"/> to <globalization requestEncoding="utf-8" responseEncoding="utf-8" uiCulture="auto" culture="en-US/> and save it.

Step3- Execute iisreset in CMD to restart IIS server.

Step4- Access to AEM to see if you can generate the activation bin file.